Guide to Customer Service Skills for the Help Desk Professional

Guide to Customer Service Skills for the Help Desk Professional
Author: Donna Knapp
Publisher: Turtleback
Total Pages:
Release: 1999-11-16
Genre:
ISBN: 9780613916493

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This book is designed to provide individuals interested in the field of technical customer support a guide to the "soft skills" and the "self-management skills" needed to deliver excellent customer support at the help desk. It provides the reader with a better understanding of what a career in customer support would entail with strong real-world computer support examples, case studies, and exercises throughout the book. The author is a leading help desk consultant, trainer, and former help desk support engineer and service manager.


Guide to Customer Service Skills for the Help Desk Professional
Language: en
Pages:
Authors: Donna Knapp
Categories:
Type: BOOK - Published: 1999-11-16 - Publisher: Turtleback

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This book is designed to provide individuals interested in the field of technical customer support a guide to the "soft skills" and the "self-management skills"
A Guide to Customer Service Skills for the Help Desk Professional
Language: en
Pages: 408
Authors: Donna Knapp
Categories: Business & Economics
Type: BOOK - Published: 2004-11 - Publisher: Course Technology

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This detailed look at the "soft" skills needed to succeed as help desk professional will provide students with proven customer support techniques for the workpl
A Guide to Customer Service Skills for the Service Desk Professional
Language: en
Pages: 400
Authors: Donna Knapp
Categories: Computers
Type: BOOK - Published: 2012-07-19 - Publisher: Cengage Learning

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The Third Edition of A GUIDE TO CUSTOMER SERVICE SKILLS FOR THE SERVICE DESK PROFESSIONAL explores the changing role of the service desk professional. Each chap
Mastering Professional Help Desk Skills: A Comprehensive Guide for Customer Service Excellence
Language: en
Pages: 133
Authors: Gerard Assey
Categories: Business & Economics
Type: BOOK - Published: 2024-03-11 - Publisher: Gerard Assey

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‘Mastering Professional Help Desk Skills: A Comprehensive Guide for Customer Service Excellence.’ is a comprehensive book designed to empower help desk prof
A Guide to Customer Service Skills for the Service Desk Professional
Language: en
Pages: 544
Authors: Donna Knapp
Categories: Computers
Type: BOOK - Published: 2014-05-12 - Publisher: Cengage Learning

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A GUIDE TO CUSTOMER SERVICE SKILLS FOR THE SERVICE DESK PROFESSIONAL, the definitive service desk text now available in a fully revised fourth edition, teaches