A Handbook for Measuring Customer Satisfaction and Service Quality
Language: en
Pages: 222
Authors: Morpace International
Categories: Business & Economics
Type: BOOK - Published: 1999 - Publisher: Transportation Research Board

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This handbook focuses on how to measure customer satisfaction and how to develop transit agency performance measures. It will be of interest to transit managers
Measuring Customer Satisfaction and Service Quality
Language: en
Pages: 108
Authors:
Categories: Local transit
Type: BOOK - Published: 1998 - Publisher:

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Customer Satisfaction Evaluation
Language: en
Pages: 319
Authors: Evangelos Grigoroudis
Categories: Business & Economics
Type: BOOK - Published: 2009-11-07 - Publisher: Springer Science & Business Media

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This important new work provides a comprehensive discussion of the customer satisfaction evaluation problem. It presents an overview of the existing methodologi
The Service Quality Handbook
Language: en
Pages: 550
Authors: Eberhard Eugen Scheuing
Categories: Business & Economics
Type: BOOK - Published: 1993-01 - Publisher: Amacom Books

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Service quality has emerged center stage as a global force. The Service Quality Handbook provides both a panoramic overview of the state of the art in service q
The Handbook of Customer Satisfaction and Loyalty Measurement
Language: en
Pages: 349
Authors: Nigel Hill
Categories: Business & Economics
Type: BOOK - Published: 2017-03-02 - Publisher: Routledge

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Customer satisfaction and loyalty are becoming increasingly important to most organizations since the financial benefits from improving them have been well docu