Achieving Customer Experience Excellence Through A Quality Management System
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Achieving Customer Experience Excellence through a Quality Management System
| Author | : Alka Jarvis |
| Publisher | : Quality Press |
| Total Pages | : 256 |
| Release | : 2016-07-04 |
| Genre | : Business & Economics |
| ISBN | : 1953079679 |
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A case for seeing customer experience, CX, and associated transformations as the next natural evolution of the quality management system (QMS) already in place in most companies.
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An instructor's manual and a set of PowerPoint transparencies are available to supplement the text.
