Challenges of Managing Information Quality in Service Organizations

Challenges of Managing Information Quality in Service Organizations
Author: Al-Hakim, Latif
Publisher: IGI Global
Total Pages: 346
Release: 2006-09-30
Genre: Business & Economics
ISBN: 1599044226
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"Incorrect and misleading information associated with an enterprise's production and service jeopardize both customer relationships and customer satisfaction, and ultimately have a negative effect on revenue. This book provides insight and support for academic professionals as well as for practitioners concerned with the management of information"--Provided by publisher.