Customer Care
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Customer Care Excellence
| Author | : Sarah Cook |
| Publisher | : Kogan Page Publishers |
| Total Pages | : 288 |
| Release | : 2008 |
| Genre | : Business & Economics |
| ISBN | : 0749450665 |
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Emphasizing both strategic and practical aspects of customer care, this work explains how gaining customer commitment and motivating employees to deliver an excellent service at all of a company's touch points can ensure successful results and satisfied customers.
Customer Care Excellence Related Books
Language: en
Pages: 288
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Type: BOOK - Published: 2008 - Publisher: Kogan Page Publishers
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Digital Customer Service is the new standard for creating a 5-star customer experience As much as technology has improved our lives, for many people customer se
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Pages: 102
Type: BOOK - Published: 1999 - Publisher: CIPD Publishing
This guide to customer care includes the following topics: focusing on your customers and the services you provide - both internal and external; identifying you
