Customer Connections

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Customer Connections

Author	: Robert Edwin Wayland
Publisher	: Harvard Business Press
Total Pages	: 290
Release	: 1997
Genre	: Business & Economics
ISBN	: 9780875847993

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Management consultants in highly successful separate firms, Wayland and Cole collaborate to offer a comprehensive system for putting customer relationships at the center of a business and give managers the tools for implementing customer-based strategies to improve profitability and growth.

Customer Connections Related Books

Language: en
Pages: 290

Customer Connections

Authors: Robert Edwin Wayland

Categories: Business & Economics

Type: BOOK - Published: 1997 - Publisher: Harvard Business Press

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Management consultants in highly successful separate firms, Wayland and Cole collaborate to offer a comprehensive system for putting customer relationships at t

Language: en
Pages: 262

Great Customer Connections

Authors: Richard S. Gallagher

Categories: Business & Economics

Type: BOOK - Published: 2006 - Publisher: Amacom Books

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"To provide the ultimate in customer service, every member of the service team needs to turn customer interactions into "peak experiences." Filled with effectiv

Language: en
Pages: 256

Igniting Customer Connections

Authors: Andrew Frawley

Categories: Business & Economics

Type: BOOK - Published: 2014-10-27 - Publisher: John Wiley & Sons

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A new data-driven approach to building customer relationships that fuel sustainable business growth Igniting Customer Connections explores how organizations of

Language: en
Pages: 226

The Science of Customer Connections

Authors: Jim Karrh

Categories: Business & Economics

Type: BOOK - Published: 2019 - Publisher:

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"The vast majority of word-of-mouth happens offline, in everyday conversations. This book offers simple concepts plus practical guidance for individual professi

Language: en
Pages: 157

Connected Strategy

Authors: Nicolaj Siggelkow

Categories: Business & Economics

Type: BOOK - Published: 2019-04-30 - Publisher: Harvard Business Press

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Business Models for Transforming Customer Relationships What if there were a way to turn occasional, sporadic transactions with customers into long-term, contin