Customer Experience Field Manual
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Customer Experience Field Manual
| Author | : |
| Publisher | : |
| Total Pages | : |
| Release | : 2020-01-10 |
| Genre | : |
| ISBN | : 9781735314006 |
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This is a reference field guide for customer experience management professionals to use in their work. It discusses a customer experience management program as a holistic and integrated set of six core functions and offers frameworks for creating a new, or refining an existing, customer experience (CX) management program.
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