Customer Experience Innovation

Customer Experience Innovation
Author: Robert Dew
Publisher: Emerald Group Publishing
Total Pages: 232
Release: 2018-08-13
Genre: Business & Economics
ISBN: 1787547876

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This book outlines innovative processes used to research, conceive and develop innovations in the Customer eXperience (CX) space for both large and small companies.


Customer Experience Innovation
Language: en
Pages: 232
Authors: Robert Dew
Categories: Business & Economics
Type: BOOK - Published: 2018-08-13 - Publisher: Emerald Group Publishing

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This book outlines innovative processes used to research, conceive and develop innovations in the Customer eXperience (CX) space for both large and small compan
Service Innovation: How to Go from Customer Needs to Breakthrough Services
Language: en
Pages: 289
Authors: Lance Bettencourt
Categories: Business & Economics
Type: BOOK - Published: 2010-06-25 - Publisher: McGraw Hill Professional

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Advance praise for Service Innovation: "To the CEOs of all service companies I deal with: READ THIS BOOK!" -- Dave Wascha, senior director, Bing Product Managem
X
Language: en
Pages: 256
Authors: Brian Solis
Categories: Business & Economics
Type: BOOK - Published: 2015-10-13 - Publisher: John Wiley & Sons

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Welcome to a new era of business in which your brand is defined by those who experience it. Do you know how your customers experience your brand today? Do you k
The Digital Innovation Playbook
Language: en
Pages: 288
Authors: Nicholas J. Webb
Categories: Business & Economics
Type: BOOK - Published: 2011-07-05 - Publisher: John Wiley & Sons

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A complete and practical road map to achieving unprecedented business success through digital innovation excellence In this breakthrough book, world-renowned in
Design Thinking
Language: en
Pages: 304
Authors: Thomas Lockwood
Categories: Business & Economics
Type: BOOK - Published: 2010-02-16 - Publisher: Simon and Schuster

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This thought-provoking and inspirational book covers such topics as: developing a solid creative process through “Visual Reflection Notebooks” and “Bring