Customer Satisfaction
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Customer Satisfaction
Author | : Nigel Hill |
Publisher | : The Leadership Factor |
Total Pages | : 322 |
Release | : 2007 |
Genre | : Consumer satisfaction |
ISBN | : 0955416116 |
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This book does a tremendous job of bringing to life customer satisfaction and its significance to modern businesses. The numerous examples contained within the book's pages have proved a fresh and continuous source of inspiration and expertise as I work with my organisation in helping them understand why we should do what matters most to our customers and the lasting effect such actions will have on both our customer loyalty and retention. The authors are to be commended.
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Language: en
Pages: 322
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Type: BOOK - Published: 2007 - Publisher: The Leadership Factor
This book does a tremendous job of bringing to life customer satisfaction and its significance to modern businesses. The numerous examples contained within the
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Customer satisfaction is the single most important issue affecting organizational survival. Despite this fact, most companies have no clue what their customers
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Customer satisfaction and loyalty are key differentiators between the better and poorer performing businesses in most markets. Satisfaction drives loyalty and l
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Improving Customer Satisfaction, Loyalty And Profit: An Integrated Measurement And Management System
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