Customer Service In Libraries
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In this book, nine librarians from across the country describe their libraries’ best practices in this key area. Their contributions range from all-encompassi
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The term 'customer service' is not new to the academic library community. Academic libraries exist to serve the needs of their community, and hence customer ser
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Good customers expect excellent service. Increasingly, library customers are looking to online services instead of to the library for information. For every lib
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Type: BOOK - Published: 2012-06-21 - Publisher: Walter de Gruyter
Information is a consumer-driven commodity: the very existence of libraries and information centers is based on the patrons' need for specific information or ma
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Pages: 227
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From librarians to volunteer workers, staff to student workers, all library personnel need to deliver great customer service. This book presents innovative inst
