Customer Service in Tourism and Hospitality

Customer Service in Tourism and Hospitality
Author: Simon Hudson
Publisher: Goodfellow Publishers Ltd
Total Pages: 306
Release: 2017-09-30
Genre: Business & Economics
ISBN: 1911396471

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A fully revised and updated new edition of this bestselling text. New material covers issues such as the sharing economy, technology (Virtual Reality and use of robots) and use of big data to personalize experiences and encourage loyalty.


Customer Service in Tourism and Hospitality
Language: en
Pages: 306
Authors: Simon Hudson
Categories: Business & Economics
Type: BOOK - Published: 2017-09-30 - Publisher: Goodfellow Publishers Ltd

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A fully revised and updated new edition of this bestselling text. New material covers issues such as the sharing economy, technology (Virtual Reality and use of
Service Excellence in Tourism and Hospitality
Language: en
Pages: 222
Authors: K. Thirumaran
Categories: Business & Economics
Type: BOOK - Published: 2021-01-20 - Publisher: Springer Nature

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Service operations management in the tourism and hospitality industry requires a high level of coordination, communication and facilitation to satisfy visitors.
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Language: en
Pages: 0
Authors: Donald M. Davidoff
Categories: Hospitality industry
Type: BOOK - Published: 1994 - Publisher: Pearson

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For courses in sales and marketing in hospitality/travel, tourism, and customer service, this book discusses specifically what employees in service business sho
Tourist Customer Service Satisfaction
Language: en
Pages: 204
Authors: Francis Noe
Categories: Business & Economics
Type: BOOK - Published: 2010-10-04 - Publisher: Routledge

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Customer satisfaction and loyalty in the tourism sector is highly dependent upon the behaviours of front-line service providers. Service is about people, how th
Service Quality Management in Hospitality, Tourism, and Leisure
Language: en
Pages: 360
Authors: Connie Mok
Categories: Business & Economics
Type: BOOK - Published: 2013-01-11 - Publisher: Routledge

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Does your staff deliver the highest quality service possible? Customers today expect a very high overall level of service in hospitality, tourism, and leisure.