Customer Service Management Training 101
Language: en
Pages: 225
Authors: Renee Evenson
Categories: Business & Economics
Type: BOOK - Published: 2011 - Publisher: AMACOM Div American Mgmt Assn

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Becoming a great customer service manager requires a mastery of skills beyond those needed by frontline employees. Filled with the same accessible, step-by-step
Customer Service Training 101
Language: en
Pages: 246
Authors: Renee Evenson
Categories: Business & Economics
Type: BOOK - Published: 2017-12-14 - Publisher: AMACOM

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This invaluable resource is the training manual you need to give your employees the thorough training, review, and--if necessary--overhaul they need in the vita
Customer Service Management Training 101
Language: en
Pages: 226
Authors: Renee Evenson
Categories: Business & Economics
Type: BOOK - Published: 2011-09-14 - Publisher: AMACOM

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Becoming a great customer service manager requires an intentional focus on skills beyond those required for exemplary customer service. Building off the success
Customer Service Training 101
Language: en
Pages: 239
Authors: Renee Evenson
Categories: Business & Economics
Type: BOOK - Published: 2011 - Publisher: AMACOM Div American Mgmt Assn

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Your service team may represent the first, last, or only interaction point between your customers and your company. Your front-line service professionals make o
Award Winning Customer Service
Language: en
Pages: 224
Authors: Renee Evenson
Categories: Business & Economics
Type: BOOK - Published: 2007-08-29 - Publisher: AMACOM

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Delivering top-of-the-line customer service is Job #1 for most companies, an important factor in keeping profits high and customers coming back. Customer servic