Designing Service Excellence

Designing Service Excellence
Author: Brian Hunt
Publisher: CRC Press
Total Pages: 190
Release: 2014-11-13
Genre: Business & Economics
ISBN: 1439840474

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The moment of truth-that instant when consumers experience and judge service quality-is often a deciding factor in business success. Designing Service Excellence: People and Technology provides practical information on the design, management, and organization of many different types of service industries, such as hotels, restaurants, banks and fina


Designing Service Excellence
Language: en
Pages: 190
Authors: Brian Hunt
Categories: Business & Economics
Type: BOOK - Published: 2014-11-13 - Publisher: CRC Press

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The moment of truth-that instant when consumers experience and judge service quality-is often a deciding factor in business success. Designing Service Excellenc
Designing Service Excellence
Language: en
Pages: 198
Authors: Brian Hunt
Categories: Business & Economics
Type: BOOK - Published: 2014-11-13 - Publisher: CRC Press

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The moment of truth—that instant when consumers experience and judge service quality—is often a deciding factor in business success. Designing Service Excel
Unleashing Excellence
Language: en
Pages: 261
Authors: Dennis Snow
Categories: Business & Economics
Type: BOOK - Published: 2009-11-16 - Publisher: John Wiley & Sons

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A step-by-step guide to designing and implementing an amazing customer service culture In today's competitive business environment, keeping customers happy is t
Design for Operational Excellence: A Breakthrough Strategy for Business Growth
Language: en
Pages: 321
Authors: Kevin J. Duggan
Categories: Business & Economics
Type: BOOK - Published: 2011-09-16 - Publisher: McGraw Hill Professional

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Beyond Six Sigma and Lean! Design your processes to facilitate real business growth, in both healthy and unhealthy economies Design for Operational Excellence d
Design for Excellence
Language: en
Pages: 360
Authors: James G. Bralla
Categories: Computers
Type: BOOK - Published: 1996 - Publisher: McGraw-Hill Professional Publishing

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This text explores the re-emergence of product excellence in the design and manufacturing process. It is a knowledge-based approach to manufacturing that attemp