Designing Service Excellence
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Designing Service Excellence
Author | : Brian Hunt |
Publisher | : CRC Press |
Total Pages | : 190 |
Release | : 2014-11-13 |
Genre | : Business & Economics |
ISBN | : 1439840474 |
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The moment of truth-that instant when consumers experience and judge service quality-is often a deciding factor in business success. Designing Service Excellence: People and Technology provides practical information on the design, management, and organization of many different types of service industries, such as hotels, restaurants, banks and fina
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