Engaging Public Sector Clients
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Engaging Public Sector Clients
| Author | : John Alford |
| Publisher | : Springer |
| Total Pages | : 275 |
| Release | : 2009-04-08 |
| Genre | : Political Science |
| ISBN | : 0230235816 |
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Exploring three rich cases across three countries, this book shows how government organizations need their clients to contribute time and effort to co-producing public services, and how organizations can better elicit this work from them, by providing good client service and appealing to their intrinsic needs and social values.
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