Evaluating Reference Services

Evaluating Reference Services
Author: Jo Bell Whitlatch
Publisher: American Library Association
Total Pages: 236
Release: 2000-08
Genre: Language Arts & Disciplines
ISBN: 9780838907870

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With this handy new guidebook, reference luminary Jo Bell Whitlatch outlines practical methods for evaluating and delivering excellent reference service to the technology-savvy library user of today.