Harvard Business Review On Increasing Customer Loyalty
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Harvard Business Review on Increasing Customer Loyalty
| Author | : Harvard Business Review |
| Publisher | : Harvard Business Press |
| Total Pages | : 234 |
| Release | : 2011 |
| Genre | : Business & Economics |
| ISBN | : 1422162524 |
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How do you keep your customers coming back - and get them to bring others? This collection of HBR articles helps you: turn angry customers into loyal advocates; get more people to recommend you; boost customer satisfaction by satisfying your employees; and, focus on profitable customers - whether they're loyal or not.
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