Improving the Airport Customer Experience

Improving the Airport Customer Experience
Author: Bruce J. Boudreau
Publisher:
Total Pages: 230
Release: 2016
Genre: Airports
ISBN: 9780309375580

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"TRB's Airport Cooperative Research Program (ACRP) Report 157: Improving the Airport Customer Experience documents notable and emerging practices in airport customer service management that increase customer satisfaction, recognizing the different types of customers (such as passengers, meeters and greeters, and employees) and types and sizes of airports. It also identifies potential improvements that airports could make for their customers." -- Publisher's description


Improving the Airport Customer Experience
Language: en
Pages: 230
Authors: Bruce J. Boudreau
Categories: Airports
Type: BOOK - Published: 2016 - Publisher:

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"TRB's Airport Cooperative Research Program (ACRP) Report 157: Improving the Airport Customer Experience documents notable and emerging practices in airport cus
A Practical Guide to Airline Customer Service
Language: en
Pages: 302
Authors: Colin C. Law
Categories: Transportation
Type: BOOK - Published: 2018-04-16 - Publisher: BrownWalker Press

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A Practical Guide to Airline Customer Service is a textbook written for airline executives and undergraduate students who are preparing for a career in the airl
Airport Passenger-related Processing Rates Guidebook
Language: en
Pages: 127
Authors: Michael James Cassidy
Categories: Transportation
Type: BOOK - Published: 2009 - Publisher: Transportation Research Board

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TRB's Airport Cooperative Research Program (ACRP) Report 23: Airport Passenger-Related Processing Rates Guidebook provides guidance on how to collect accurate p
Enhancing Airport Wayfinding for Aging Travelers and Persons with Disabilities
Language: en
Pages: 299
Authors: James R. Harding
Categories: Airport terminals
Type: BOOK - Published: 2017 - Publisher:

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TRB.s Airport Cooperative Research Program (ACRP) Research Report 177: Enhancing Airport Wayfinding for Aging Travelers and Persons with Disabilities provides g
Right Away & All at Once
Language: en
Pages: 312
Authors: Greg Brenneman
Categories: Business & Economics
Type: BOOK - Published: 2016-02-09 - Publisher: Rosetta Books

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An expert in business turnaround shares his inspiring approach to problem-solving: “A fascinating read” (Mitt Romney). Visionary leader Greg Brenneman belie