Leading the Customer Experience

Leading the Customer Experience
Author: Brad Cleveland
Publisher: Kogan Page
Total Pages: 288
Release: 2021-02-23
Genre:
ISBN: 9781789666892

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Lead your organization with a customer experience vision that captures the voice of the customer and empowers employees to improve how they develop, market and sell your products and services.


Leading the Customer Experience
Language: en
Pages: 288
Authors: Brad Cleveland
Categories:
Type: BOOK - Published: 2021-02-23 - Publisher: Kogan Page

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Lead your organization with a customer experience vision that captures the voice of the customer and empowers employees to improve how they develop, market and
Leading the Customer Experience
Language: en
Pages: 193
Authors: Ms Sarah Cook
Categories: Computers
Type: BOOK - Published: 2015-09-28 - Publisher: Ashgate Publishing, Ltd.

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Leading the Customer Experience explores the relationship between leadership behaviour and exceptional service. Most organisation’s strategic aims and goals c
Customer Experience Management
Language: en
Pages: 300
Authors: Nihat Tavşan
Categories: Business & Economics
Type: BOOK - Published: 2018-05-07 - Publisher: Tasora Books

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We are passing through a paradigm shift and surviving in this upcoming paradigm doesn't seem possible through traditional marketing and management strategies. T
The Customer Experience Manual
Language: en
Pages: 233
Authors: Alan Pennington
Categories: Business & Economics
Type: BOOK - Published: 2016-09-12 - Publisher: Pearson UK

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Managing Customer Experience and Relationships
Language: en
Pages: 517
Authors: Don Peppers
Categories: Business & Economics
Type: BOOK - Published: 2022-04-19 - Publisher: John Wiley & Sons

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Every business on the planet is trying to maximize the value created by its customers Learn how to do it, step by step, in this newly revised Fourth Edition of