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Using examples from the gamut of hospitality, this book explores issues around people, services and spaces. It covers management issues such as marketing, human resources, operations, quality management, facilities management, project management and strategy, while considering hospitality operations within their wider geo-social and geo-environmental settings. This book includes a range of important contemporary topics, such as sustainability, resilience and ethics; supported throughout by learning objectives, case studies, review questions, links to videos and further reading suggestions.
Using examples from the gamut of hospitality, this book explores issues around people, services and spaces. It covers management issues such as marketing, human
"This new textbook provides a full and detailed insight into the ways in which experiences are designed and delivered. It covers management issues such as marke
Describes fourteen principles of successful hospitality management, and discusses their relation to guest experiences at tourism venues, considering issues of s
Introduction to Hospitality Management: Creating Excellent Guest Experiences, Third Edition takes students on a journey through the evolving service industry. E
Hospitality Experience offers students an exciting introduction to key aspects of hospitality management. The authors provide a refreshing focus on how hospital
