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A practical book to support learning and application of communication and basic counselling skills in the wide range of services which offer information, guidance, support and advice. The content and approach are suitable for professionals within caring services, health, education and social welfare, in face to face interactions and in offering information and help over the telephone. The book enhances the value of even the shortest exchange on the telephone by showing how essential skills of attention, reflective listening and positive use of communication skills support a helping and respectful approach to clients.
A practical book to support learning and application of communication and basic counselling skills in the wide range of services which offer information, guidan
This is a very practical book to support learning and application of communication and basic counselling skills in the wide range of services which offer inform
Do you ever find that you are less effective with clients who are provocative, angry, shut down, or emotionally labile? Would you like to be more effective help
Mastering Counselling Theory provides comprehensive coverage of all the major concepts and ideas integral to the theory of counselling from behavioural to exist
"For anyone in a caring, facilitative or managing role, Counselling Skills provides a uniquely comprehensive, accessible and practical guide to interpersonal he
