Obtaining Value From Big Data For Service Delivery
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Obtaining Value from Big Data for Service Delivery
Author | : Stephen H. Kaisler |
Publisher | : Business Expert Press |
Total Pages | : 130 |
Release | : 2015-12-21 |
Genre | : Business & Economics |
ISBN | : 1631572237 |
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Big data is an emerging phenomenon that has enormous implications and impacts upon business strategy, profitability, and process improvements. All service systems generate big data these days, especially human-centered service systems. It has been characterized as the collection, analysis and use of data characterized by the five Vs: volume, velocity, variety, veracity, and value (of data). This booklet will help middle, senior, and executive managers to understand what big data is; how to recognize, collect, process, and analyze it; how to store and manage it; how to obtain useful information from it; and how to assess its contribution to operational, tactical, and strategic decision-making in service-oriented organizations.
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