Providing Customer-oriented Services in Academic Libraries

Providing Customer-oriented Services in Academic Libraries
Author: Chris Pinder
Publisher: Library Association Publishing (UK)
Total Pages: 216
Release: 1996
Genre: Language Arts & Disciplines
ISBN:

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Providing Customer-oriented Services in Academic Libraries
Language: en
Pages: 216
Authors: Chris Pinder
Categories: Language Arts & Disciplines
Type: BOOK - Published: 1996 - Publisher: Library Association Publishing (UK)

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Delivering Satisfaction and Service Quality
Language: en
Pages: 204
Authors: Peter Hernon
Categories: Business & Economics
Type: BOOK - Published: 2001 - Publisher: American Library Association

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Good customers expect excellent service. Increasingly, library customers are looking to online services instead of to the library for information. For every lib
Interlibrary Loan/Document Delivery and Customer Satisfaction
Language: en
Pages: 276
Authors: Pat L Weaver-Meyers
Categories: Language Arts & Disciplines
Type: BOOK - Published: 2012-11-12 - Publisher: Routledge

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This book contains the results of the first and only multi-institution study of interlibrary loan and document delivery customer satisfaction among academic lib
Customer Service in Academic Libraries
Language: en
Pages: 152
Authors: Stephen Mossop
Categories: Language Arts & Disciplines
Type: BOOK - Published: 2015-10-06 - Publisher: Elsevier

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The term 'customer service' is not new to the academic library community. Academic libraries exist to serve the needs of their community, and hence customer ser
Gower Handbook of Library and Information Management
Language: en
Pages: 315
Authors: Ray Prytherch
Categories: Language Arts & Disciplines
Type: BOOK - Published: 2017-03-02 - Publisher: Routledge

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This Gower Handbook is an authoritative guide to both the traditional and newer aspects of library and information management. Edited by Ray Prytherch, it bring