Quality Management For It Services Perspectives On Business And Process Performance
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Quality Management for IT Services: Perspectives on Business and Process Performance
Author | : Praeg, Claus-Peter |
Publisher | : IGI Global |
Total Pages | : 348 |
Release | : 2010-09-30 |
Genre | : Business & Economics |
ISBN | : 1616928913 |
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"This book gives both scientists and practical experts an insight into the many different facets of IT service quality management"--Provided by publisher.
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