Delivering Quality Service
Language: en
Pages: 185
Authors: Valarie A. Zeithaml
Categories: Business & Economics
Type: BOOK - Published: 2010-05-11 - Publisher: Simon and Schuster

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Excellence in customer service is the hallmark of success in service industries and among manufacturers of products that require reliable service. But what exac
Quality Service Management
Language: en
Pages: 225
Authors: John Maleyeff
Categories: Business & Economics
Type: BOOK - Published: 2022-05-05 - Publisher: Routledge

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Providing clear guidance for anyone servicing internal or external customers, this book offers a framework for analyzing and managing quality using a comprehens
Service Quality
Language: en
Pages: 201
Authors: Roland T. Rust
Categories: Business & Economics
Type: BOOK - Published: 1994 - Publisher: SAGE

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The importance of service and service quality has been growing in the world economy since the late 1970s. Establishing new levels of sophistication and rigor, a
Quality of Service
Language: en
Pages: 296
Authors: Paul Ferguson
Categories: Computers
Type: BOOK - Published: 1998-02-09 - Publisher:

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Develop cost-effective, long-term solutions to your network traffic control problems. Even if you can find the money to do it, overengineering your network will
Quality Service
Language: en
Pages: 0
Authors: William B. Martin
Categories: Hospitality industry
Type: BOOK - Published: 2002 - Publisher: Pearson

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"Its thirty-two application exercises and numerous examples in every chapter make its contents easily adaptable to the specific needs of any hospitality organiz