Quality Services and Experiences in Hospitality and Tourism
Language: en
Pages: 333
Authors: Liping A. Cai
Categories: Business & Economics
Type: BOOK - Published: 2018-10-19 - Publisher: Emerald Group Publishing

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This book offers conceptual discourse, empirical evidence, application of existing and emerging theories, and implication of practical findings. It discusses th
Managing Quality Service in Hospitality
Language: en
Pages: 516
Authors: Robert C. Ford
Categories: Hospitality industry
Type: BOOK - Published: 2012 - Publisher: Delmar

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MANAGING QUALITY SERVICE IN HOSPITALITY: HOW ORGANIZATIONS ACHIEVE EXCELLENCE IN THE GUEST EXPERIENCE, International Edition teaches the concept of treating cus
Service Quality Management in Hospitality, Tourism, and Leisure
Language: en
Pages: 360
Authors: Connie Mok
Categories: Business & Economics
Type: BOOK - Published: 2013-01-11 - Publisher: Routledge

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Does your staff deliver the highest quality service possible? Customers today expect a very high overall level of service in hospitality, tourism, and leisure.
Quality Services and Experiences in Hospitality and Tourism
Language: en
Pages: 333
Authors: Liping A. Cai
Categories: Business & Economics
Type: BOOK - Published: 2018-10-19 - Publisher: Emerald Group Publishing

GET EBOOK

This book offers conceptual discourse, empirical evidence, application of existing and emerging theories, and implication of practical findings. It discusses th
Quality Tourism Experiences
Language: en
Pages: 268
Authors: Gayle Jennings
Categories: Business & Economics
Type: BOOK - Published: 2006-08-11 - Publisher: Routledge

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* Examines the multiple meanings of quality across a variety of settings, as well as across and between various stakeholder groups * Defines and applies theoret