Conflict Management for Managers

Conflict Management for Managers
Author: Susan S. Raines
Publisher: John Wiley & Sons
Total Pages: 357
Release: 2012-12-14
Genre: Business & Economics
ISBN: 1118415485

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“Raines masterfully blends the latest empirical research on workplace conflict with practical knowledge, skills, and tools to effectively manage and prevent a wide range of conflict episodes. This is a highly applicable ‘top shelf book’ that will assist anyone from the aspiring manager to top level management and leadership in the public, private, and nonprofit sectors. It will also be a fast favorite of professors, trainers, and students of business and conflict management.” - Brian Polkinghorn, Distinguished Professor, Center for Conflict Resolution, Salisbury University. “With her broad dispute resolution, teaching, and editing experience, Susan Raines is uniquely qualified to organize what is known about conflict management in the workplace. She has succeeded in providing private, public, and nonprofit managers with accessible concepts and tools to deal effectively with the internal and external conflicts they must confront every day. Essential reading for all managers!” - Alan E. Gross, senior director, training coordinator, New York Peace Institute “After reading an advance copy of Raine’s impressive book, I can’t wait to begin to use it as a seminal text in my classes in organizational conflict. I am amazed at her ability to cover so well such disparate subjects as systems design, public policy disputes, small and large group processes, customer conflicts, conflicts in a unionized environment, and conflicts within regulatory contexts. Her user-friendly writing style is enhanced by her salient examples of exemplary and mistake-laden practices within public and private sector organizations. A ‘must-read’ for scholars, students, and practitioners interested in organizational conflict.” - Neil H. Katz, professor, Conflict Analysis and Resolution, Nova-Southeastern University “Conflict management skills are essential to a manager’s success. Raines, a leading scholar and practitioner, provides a comprehensive and strategic new guide to these critical skills and how to use them in any organization.” - Lisa Blomgren Bingham, Keller-Runden Professor of Public Service, School of Public and Environmental Affairs, Indiana University


Conflict Management for Managers
Language: en
Pages: 357
Authors: Susan S. Raines
Categories: Business & Economics
Type: BOOK - Published: 2012-12-14 - Publisher: John Wiley & Sons

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“Raines masterfully blends the latest empirical research on workplace conflict with practical knowledge, skills, and tools to effectively manage and prevent a
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Language: en
Pages: 244
Authors: E. Franklin Dukes
Categories: Conflict management
Type: BOOK - Published: 1996 - Publisher: Manchester University Press

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Drawing on conflict resolution experience and recent democratic theory, Dukes traces the philosophical roots and development of the public conflict resolution f
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Language: en
Pages: 296
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Categories: Business & Economics
Type: BOOK - Published: 1996-04-17 - Publisher: Simon and Schuster

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Some portion of the American public will react negatively to almost any new corporate initiative, as Disney discovered when it announced its plans to build an h
The Big Book of Conflict Resolution Games: Quick, Effective Activities to Improve Communication, Trust and Collaboration
Language: en
Pages: 240
Authors: Mary Scannell
Categories: Business & Economics
Type: BOOK - Published: 2010-05-28 - Publisher: McGraw Hill Professional

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Make workplace conflict resolution a game that EVERYBODY wins! Recent studies show that typical managers devote more than a quarter of their time to resolving c
Dispute System Design
Language: en
Pages: 406
Authors: Lisa Blomgren Amsler
Categories: Law
Type: BOOK - Published: 2020-06-02 - Publisher: Stanford University Press

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Dispute System Design walks readers through the art of successfully designing a system for preventing, managing, and resolving conflicts and legally-framed disp