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Service chain management enables service organisations to improve customer satisfaction and reduce operational costs. In this book, Christos Voudouris and his BT colleagues together with experts from industry and academia present the latest innovations and technologies used to manage the operations of a service company. The viewpoints presented are based on the BT experience and on associated research and development. Service chain management is looked at both from the enterprise perspective and from the standpoints of the service professional and customer. The focus is on real-world challenges.
Service chain management enables service organisations to improve customer satisfaction and reduce operational costs. In this book, Christos Voudouris and his B
Supply chain management is a well-developed area. The traditional supply chains are dynamic systems which include the forward and reverse flows of physical prod
In today's competitive environment, services industries are facing the challenge of improving operational efficiencies and reducing cost, without negatively imp
Logistics and Supply Chain Management has been a vital part of every economy and every business entity. Both sciences have become prestigious research fields fo
DRIVE MORE VALUE FROM YOUR SUPPLY CHAIN BY IMPROVING THE WAY YOU MANAGE CUSTOMER SERVICE Optimize linked interactions across your entire customer service enviro
