Servicing ITSM
Language: en
Pages: 291
Authors: Randy A. Steinberg
Categories: Computers
Type: BOOK - Published: 2013-12 - Publisher: Trafford Publishing

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What services does the IT organization really deliver? Rather than discuss the theory around what a service catalog or service portfolio is, this book gives you
The Practical Guide To World-Class IT Service Management
Language: en
Pages: 459
Authors: Kevin J. Smith
Categories: Business & Economics
Type: BOOK - Published: 2017-03-21 - Publisher: Outskirts Press

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This guide contains 6 Core and 12 World-Class processes each of which is described in chapters that provide a logical view of the element itself and why it is i
Implementing ITSM
Language: en
Pages: 461
Authors: Randy A. Steinberg
Categories: Computers
Type: BOOK - Published: 2014-03-05 - Publisher: Trafford Publishing

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The traditional IT operating model of delivering IT to the business in the form of bundled capabilities and assets is now wearing thin in an age of cloud comput
The ITSM Process Design Guide
Language: en
Pages: 257
Authors: Donna Knapp
Categories: Business & Economics
Type: BOOK - Published: 2010-08-15 - Publisher: J. Ross Publishing

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The ITSM Process Design Guide: Developing, Rengineering and Improving IT Service Management closes the knowledge gap by providing detailed guidance on assessing
The Official Introduction to the ITIL Service Lifecycle
Language: en
Pages: 256
Authors: OGC - Office of Government Commerce
Categories: Business & Economics
Type: BOOK - Published: 2007-05-30 - Publisher: The Stationery Office

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ITIL was created by the UK government in the 1980s as an efficiency-improving initiative. This text gives an essential guide to the overall structure of ITIL an