Strategic Customer Service
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The success of any organization depends on high-quality customer service. But for companies that strategically align customer service with their overall corpora
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Any organization can win more customers and increase sales if they learn to be more strategic with their customer service. When customers complain, employees re
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How to successfully apply the principles of customer care in any company Most organizations today recognize the importance of improving customer care--the need
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Type: BOOK - Published: 2013-03-28 - Publisher: Cambridge University Press
Relationship marketing and customer relationship management (CRM) can be jointly utilised to provide a clear roadmap to excellence in customer management: this
Language: en
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Pages: 279
Type: BOOK - Published: 2014-08-12 - Publisher: HarperChristian + ORM
Customer Experience 3.0 provides firsthand guidance on what works, what doesn't--and the revenue and word-of-mouth payoff of getting it right. Between smartphon