Study On The Eu Regulatory Framework For Passenger Rights

The EU is the only area in the world where citizens are protected by a full set of passenger rights, whether they travel by air, rail, ship or bus and coach. This unique framework, extended to the EEA, and the United Kingdom, provides a minimum level of protection for passengers using transport services, including the most vulnerable passenger groups, and addresses the three stages of the journey (prior, during and after) with a view to encouraging mobility and social inclusion. The EU legislation defining passenger rights was mainly adopted between 2004 and 2011 and is intended to ensure that users of public transport enjoy a high and consistent standard of protection and accessibility when travelling throughout Europe.