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This book details how to care for customers and how to make superior service happen and keep customers coming back to your store or web site. You will learn practical and innovative tips and tricks that are easy to implement and can be applied immediately. This book is a ready-made, in-house training workshop and step-by-step manual for creating superior customer service. Learn from successful companies what works and what doesn't to help keep customers racing back to your business.
This book details how to care for customers and how to make superior service happen and keep customers coming back to your store or web site. You will learn pra
The success of any organization depends on high-quality customer service. But for companies that strategically align customer service with their overall corpora
Superior Customer Value is a state-of-the-art guide to designing, implementing and evaluating a customer value strategy in service, technology and information-b
A customer-centric culture provides focus and direction for the organization, ensuring that exceptional value will be offered to customers — this, in turn, re
First Published in 1999, this book stresses the service aspects of an organization - especially customer service, marketing, and organizational responsiveness,