Telephone Skills E Book
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Telephone Skills Pocketbook
| Author | : Mary Richards |
| Publisher | : Pocketbooks |
| Total Pages | : 113 |
| Release | : 2007 |
| Genre | : Business & Economics |
| ISBN | : 1903776848 |
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The Telephone Skills Pocketbook covers every aspect of using thetelephone to improve business performance. It highlights theimportance of good communications skills, the need to buildrapport, favourite bad habits and how to avoid them, how to takecontrol of a call, how to keep customers happy, and more. Thereare separate chapters on ......
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Do You Know How To Communicate With People Effectively, Avoid Conflicts and Get What You Want From Life? ...It's mostly about what you say, but also about WHEN,
