The Big Book Of Customer Service Training Games
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The Big Book of Customer Service Training Games
Author | : Peggy Carlaw |
Publisher | : McGraw Hill Professional |
Total Pages | : 226 |
Release | : 1998-09-22 |
Genre | : Business & Economics |
ISBN | : 0071501827 |
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Help your employees to excel in dealing with the public with this stimulating, fun-filled collection of customer service training games. Designed not only to teach important skills but also to spark enthusiasm and a high level of involvement in the participants, these games utilize entertaining and instructive techniques such as role-playing, charades, brainstorming, and debate. As a result of these exercises, employees will learn how to create a rapport with the customer, how to focus on the unique needs of individual customers, how to maintain a positive attitude, and more.