The Call Center Handbook
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The Call Center Handbook
Author | : Keith Dawson |
Publisher | : CRC Press |
Total Pages | : 283 |
Release | : 2007-03-30 |
Genre | : Computers |
ISBN | : 1482280620 |
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This book is for people who work in a call center and common traits the call center location must offer. It contains practical observations about how to use particular technologies, and ideas about how to run the call center, which has become its own corporate discipline.
The Call Center Handbook Related Books
Language: en
Pages: 283
Pages: 283
Type: BOOK - Published: 2007-03-30 - Publisher: CRC Press
This book is for people who work in a call center and common traits the call center location must offer. It contains practical observations about how to use par
Language: en
Pages: 285
Pages: 285
Type: BOOK - Published: 2003-11-20 - Publisher: CRC Press
Need to know how to buy a phone switch for your call center? How to measure the productivity of agents? How to choose from two cities that both want your center
Language: en
Pages:
Pages:
Type: BOOK - Published: 2003 - Publisher: ICMI Press (International Customer Management Institute)
This handbook is part four of ICMI's comprehensive, four-part series on call center management, which includes people management, operations management, custome
Language: en
Pages: 474
Pages: 474
Type: BOOK - Published: 2004 - Publisher: ICMI Press (International Customer Management Institute)
This handbook is part two of ICMI's comprehensive, four-part series on call center management, which includes people management, operations management, customer
Language: en
Pages: 312
Pages: 312
Type: BOOK - Published: 1997 - Publisher: ICMI Inc.
This is the only book available today that provides a very readable, step-by-step guide for managing an incoming call center. The book combines theory with prac