The Quality Management Sourcebook
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The book describes the most important quality management tools (e.g. QFD, Kano model), methods (e.g. FMEA, Six Sig-ma) and standards (e.g. IS0 9001, ISO 14001,
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A product's design is based on what customers want and how much they are willing to pay for it determines its quality. The production process is supposed to ach
