The Zero Defects Option
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The Zero Defects Option
| Author | : Crosby Company, The |
| Publisher | : |
| Total Pages | : 100 |
| Release | : 2008-02-01 |
| Genre | : Organizational effectiveness |
| ISBN | : 9780980219203 |
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"The Zero Defects Option" was written to explain the leader's role in producing error-free products and services. It is the only book that correctly explains the Zero Defects (ZD) concept and contains the Seven Principles of Defect Prevention that make ZD work.
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