Total Quality Management
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Total Quality Management
| Author | : John S. Oakland |
| Publisher | : Routledge |
| Total Pages | : 480 |
| Release | : 1996 |
| Genre | : Business & Economics |
| ISBN | : 9780750689250 |
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Total Quality Management (TQM) is structured around a five part model, with the core of the model being the customer-supplier interface. This book includes case studies which illuminate hands-on application of the theories of TQM within the Pacific Rim region and include: Australia, New Zealand, Fiji, Singapore, Hawaii, Hong Kong and Malaysia.
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Language: en
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This book aims to provide the information required for any course in total quality management. It covers both service and manufacturing sectors, and parallels t
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Type: BOOK - Published: 1993-09-10 - Publisher: SAGE
Total Quality Management (TQM) is shaping the management of the 1990s. This book is the first to present TQM concepts with social service administrators in mind
