Wired And Dangerous
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Wired and Dangerous
Author | : John R. Patterson |
Publisher | : ReadHowYouWant.com |
Total Pages | : 370 |
Release | : 2011-08-19 |
Genre | : Business & Economics |
ISBN | : 1459626834 |
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In an era of economic stress, rapid change, and social networking, customers are distracted, disgruntled, and harder to please than ever. Picky, Fickle, Vocal, Wired, and Vain - they have very little tolerance for error and are ready to spread the word quickly over the internet when things go wrong. If a company s customer service doesn t adapt ...
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