Wrestling With Difficult Stakeholders

Wrestling with Difficult Stakeholders offers practical, validated techniques and insights that all employees - from recent graduates to experienced managers - can apply to master their interactions with a range of difficult stakeholders in their workplaces and in their lives. The ability to deal with difficult stakeholders is essential in interacting with others in our work. It is important to identify the reasons why we experience these stakeholders to be difficult, and to explore how we felt and behaved during these challenging times. By developing an understanding of what happened, and how we responded, we are able to develop helpful strategies to successfully communicate with the difficult stakeholder, manage ourselves, and recover our performance - building our resilience, and maintaining a successful relationship with the stakeholder. In this interactive handbook, you will learn practical strategies for dealing with difficult stakeholders, outraged people, and people demonstrating emotional distress. You can then adjust and improve your approach and responses when faced with difficult stakeholders. Wrestling with Difficult Stakeholders will help you be assured and effective whenever you face difficult stakeholders, outraged people, and people demonstrating emotional distress. Individuals who can manage difficult stakeholders progress more rapidly in their work objectives, and are also more appreciably likely to enjoy their work and family lives.