Contact Strategies
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The Real-Time Contact Center
| Author | : Donna Fluss |
| Publisher | : Amacom |
| Total Pages | : 241 |
| Release | : 2005 |
| Genre | : Business & Economics |
| ISBN | : 0814414435 |
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"The Real-Time Contact Center" is a practical guide to building a service infrastructure that will simultaneously exceed customers' expectations and build revenues.
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