Customer Satisfaction Evaluation
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Customer Satisfaction Evaluation
| Author | : Evangelos Grigoroudis |
| Publisher | : Springer Science & Business Media |
| Total Pages | : 319 |
| Release | : 2009-11-07 |
| Genre | : Business & Economics |
| ISBN | : 1441916407 |
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This important new work provides a comprehensive discussion of the customer satisfaction evaluation problem. It presents an overview of the existing methodologies as well as the development and implementation of an original multicriteria method dubbed MUSA.
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