Customer Service Best Practices
Language: en
Pages: 502
Authors: Ron Zemke
Categories: Customer services
Type: BOOK - Published: 1998 - Publisher: Human Resource Development

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Customer Service Delivery
Language: en
Pages: 348
Authors: Lawrence Fogli
Categories: Business & Economics
Type: BOOK - Published: 2006-02-02 - Publisher: John Wiley & Sons

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Customer Service Delivery taps into business, marketing, and psychological research and practices to provide a wealth of knowledge about customer service. With
Customer Service in Libraries
Language: en
Pages: 119
Authors: Charles Harmon
Categories: Language Arts & Disciplines
Type: BOOK - Published: 2013-02-13 - Publisher: Scarecrow Press

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In this book, nine librarians from across the country describe their libraries’ best practices in this key area. Their contributions range from all-encompassi
Uplifting Service
Language: en
Pages: 0
Authors: Ron Kaufman
Categories: Business & Economics
Type: BOOK - Published: 2012 - Publisher:

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Kaufman takes you on a journey into the new world of service. Learn how the world's leading companies have changed the game, and how you can successfully follow
Breakthrough Customer Service
Language: en
Pages: 464
Authors: Stanley A. Brown
Categories: Business & Economics
Type: BOOK - Published: 1997-10 - Publisher: J. Wiley & Sons Canada

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Praise for Mike Russill, Vice-President, Retail, Sunoco Inc. Catherine Neville, President, Quality Management Institute Dan Plashkes, President, S&P Data Philip