Customer Service on the Internet
Language: en
Pages: 0
Authors: Jim Sterne
Categories: Computers
Type: BOOK - Published: 2000-05-22 - Publisher: Wiley

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A comprehensive guide to taking full advantage of the Internet for customer care A dynamic customer service Web site can dramatically increase customer loyalty
Customer Service on the Internet
Language: en
Pages: 360
Authors: Jim Sterne
Categories: Business & Economics
Type: BOOK - Published: 1996-09-25 - Publisher:

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From managing your corporate image to organizing information and making it readily available to prospects, this book explores both the technical and strategic i
The Best Service is No Service
Language: en
Pages: 341
Authors: Bill Price
Categories: Business & Economics
Type: BOOK - Published: 2011-09-14 - Publisher: John Wiley & Sons

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In this groundbreaking book, Bill Price and David Jaffe offer a new, game-changing approach, showing how managers are taking the wrong path and are using the wr
The World of Customer Service
Language: en
Pages: 244
Authors: Pattie Odgers
Categories: Business & Economics
Type: BOOK - Published: 2004 - Publisher: South Western Educational Publishing

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With global markets more crowded than ever, it is a major challenge for organizations to attract and retain customers due to the competition they are faced with
Customer Service For Dummies
Language: en
Pages: 409
Authors: Karen Leland
Categories: Business & Economics
Type: BOOK - Published: 2011-03-03 - Publisher: John Wiley & Sons

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Customer Service For Dummies, Third Edition integrates the unbeatable information from Customer Service For Dummies and Online Customer Service For Dummies to f