Defusing The Angry Patron
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Defusing the Angry Patron
| Author | : Rhea Joyce Rubin |
| Publisher | : |
| Total Pages | : 120 |
| Release | : 2000 |
| Genre | : Business & Economics |
| ISBN | : |
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Does dealing with angry customers eat up staff time, increase stress at public service desks, and undermine morale? This work introduces the many causes and faces of anger as well as practical techniques for dealing with angry patrons. It covers handling frustration and confrontative behaviour.
Defusing the Angry Patron Related Books
Language: en
Pages: 120
Pages: 120
Type: BOOK - Published: 2000 - Publisher:
Does dealing with angry customers eat up staff time, increase stress at public service desks, and undermine morale? This work introduces the many causes and fac
Language: en
Pages: 0
Pages: 0
Type: BOOK - Published: 2010-12-31 - Publisher: ALA Neal-Schuman
Library staff members looking for effective ways to prevent and handle anger-driven confrontations with their patrons will find Rubin's revised text an exceptio
Language: en
Pages: 170
Pages: 170
Type: BOOK - Published: 1990 - Publisher: Psychology Press
Provide the best possible service to your library patrons. With a healthy respect for those who seek assistance at the reference desk, a group of library and in
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Pages: 326
Type: BOOK - Published: 2002 - Publisher: Psychology Press
A problem patron is not one with difficult requests or obscure interests, but one who displays behavior that is deemed destructive, criminal, bothersome, offens
Language: en
Pages: 207
Pages: 207
Type: BOOK - Published: 1998 - Publisher: Bacal & Associates
