Delivering Excellent Service Quality In Aviation
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Delivering Excellent Service Quality in Aviation
| Author | : Mario Kossmann |
| Publisher | : Ashgate Publishing, Ltd. |
| Total Pages | : 220 |
| Release | : 2006 |
| Genre | : Transportation |
| ISBN | : 9780754647256 |
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Delivering Excellent Service Quality in Aviation is essential for those service providers that are not yet systematically managing their service quality, offering them a step-by-step and easy to understand framework they can follow. In addition, those service providers that are already proactively managing their service quality can easily adapt the framework to complement their current way of controlling it.
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