Exin It Service Management Foundation Based On Iso Iec20000
Download Exin It Service Management Foundation Based On Iso Iec20000 full books in PDF, epub, and Kindle. Read online free Exin It Service Management Foundation Based On Iso Iec20000 ebook anywhere anytime directly on your device. Fast Download speed and no annoying ads. We cannot guarantee that every ebooks is available!
EXIN IT Service Management Foundation based on ISO/IEC20000
Author | : Victoriano Gomez Garrido |
Publisher | : Van Haren |
Total Pages | : 152 |
Release | : 2014-01-16 |
Genre | : Education |
ISBN | : 908753762X |
Download EXIN IT Service Management Foundation based on ISO/IEC20000 Book in PDF, Epub and Kindle
IT Service Management (ITSM) quality is one of the most important requirements to provide valuable services that add value to the business. The ISO/IEC 20000 standard for the IT Service Management has been able to join together the principles of ISO quality management and the standard ITSM processes in the market.The purpose of this book is to help in the preparation of EXIN ITSM Foundation based on ISO/IEC 20000 exam, providing an overview of IT Service Management from the perspective of ISO/IEC 20000. It addresses fundamental concepts, such as the quality, the frameworks, the services provided to the business and the processes that support, control and facilitate those services.The exam consists of 40 multiple-choice questions. At the end of each chapter of this book you will find examples of these exam questions, along with open questions focused on the understanding of concepts. The exam specifications are given at the beginning of each chapter, and the weight of each of the topics is shown as a percentage of the total.
EXIN IT Service Management Foundation based on ISO/IEC20000 Related Books
Pages: 152
Pages: 0
Pages: 33
Pages: 51
Pages: 153