Human Relations Management In Tourism
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Human Resource Management for the Hospitality and Tourism Industries
Author | : Dennis Nickson |
Publisher | : Routledge |
Total Pages | : 321 |
Release | : 2007-02-19 |
Genre | : Business & Economics |
ISBN | : 1136397175 |
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An integrated look at HRM policies and practices in the tourism and hospitality industries A comprehensive contextualisation of the nature of the industries, the dynamics of service quality and the variety of HR policies and practices, including a realistic treatment of training, labour markets, employee relations and remuneration International examples showcase good practice in a variety of organisations, such as Prêt a Manger, Marriott and South West Airlines, as well as a number of examples of good practice in SMEs
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