Managing Quality Service in Hospitality
Language: en
Pages: 516

Managing Quality Service in Hospitality

Authors: Robert C. Ford
Categories: Hospitality industry
Type: BOOK - Published: 2012 - Publisher: Delmar

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MANAGING QUALITY SERVICE IN HOSPITALITY: HOW ORGANIZATIONS ACHIEVE EXCELLENCE IN THE GUEST EXPERIENCE, International Edition teaches the concept of treating cus
Service Quality Management in Hospitality, Tourism, and Leisure
Language: en
Pages: 359

Service Quality Management in Hospitality, Tourism, and Leisure

Authors: Connie Mok
Categories: Business & Economics
Type: BOOK - Published: 2013-01-11 - Publisher: Routledge

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Does your staff deliver the highest quality service possible? Customers today expect a very high overall level of service in hospitality, tourism, and leisure.
Managing Hospitality Organizations
Language: en
Pages: 774

Managing Hospitality Organizations

Authors: Robert C. Ford
Categories: Business & Economics
Type: BOOK - Published: 2023-11-21 - Publisher: SAGE Publications

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Introduction to Hospitality Management: Creating Excellent Guest Experiences, Third Edition takes students on a journey through the evolving service industry. E
Managing Quality of Life in Tourism and Hospitality
Language: en
Pages:

Managing Quality of Life in Tourism and Hospitality

Authors: Muzaffer Uysal
Categories: Hospitality industry
Type: BOOK - Published: 2018 - Publisher:

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Quality Service
Language: en
Pages: 0

Quality Service

Authors: William B. Martin
Categories: Hospitality industry
Type: BOOK - Published: 2002 - Publisher: Pearson

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"Its thirty-two application exercises and numerous examples in every chapter make its contents easily adaptable to the specific needs of any hospitality organiz