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A practical book to support learning and application of communication and basic counselling skills in the wide range of services which offer information, guidance, support and advice. The content and approach are suitable for professionals within caring services, health, education and social welfare, in face to face interactions and in offering information and help over the telephone. The book enhances the value of even the shortest exchange on the telephone by showing how essential skills of attention, reflective listening and positive use of communication skills support a helping and respectful approach to clients.
A practical book to support learning and application of communication and basic counselling skills in the wide range of services which offer information, guidan
This is a very practical book to support learning and application of communication and basic counselling skills in the wide range of services which offer inform
"For anyone in a caring, facilitative or managing role, Counselling Skills provides a uniquely comprehensive, accessible and practical guide to interpersonal he
Mastering Counselling Theory provides comprehensive coverage of all the major concepts and ideas integral to the theory of counselling from behavioural to exist
Understand Counselling will give you a clear understanding of the main counselling theories and help you develop vital counselling skills. It will introduce you