Measuring Performance And Demong Results Of Information Technology Investments
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Measuring Performance and Demong Results of Information Technology Investments
Author | : Christopher W. Hoenig |
Publisher | : DIANE Publishing |
Total Pages | : 83 |
Release | : 2000 |
Genre | : |
ISBN | : 0788185969 |
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To assist agencies in understanding and devising effective IT measurement implementation approaches, public and private org. well-known for their IT performance, leadership and mgmt. expertise were examined. Chapters: the demand for performance mgmt.; fundamental practices: the foundation of IT performance mgmt.; follow an IT "results chain"; follow a "balanced scorecard" approach; target measures, results, and accountability at decision-making tiers; build a comprehensive measurement, data collection, and analysis capability; strengthen IT processes to improve mission performance; key lessons learned for effective implementation.
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